(866) 458-2600 [email protected]

Contact Us

Hours

Mon-Fri: 6am-4pm MST

On-call 24/7

 

By Email

[email protected] | Trailer Owners

[email protected] | Motor Carriers

By Phone

(866) 458-2600 ext. 1 | Trailer Owners

(866) 458-2600 ext. 2 | Motor Carriers

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Check out our frequently asked questions. 

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Get In Touch

PO Box 27567 
Salt Lake City, UT 84127

(866) 458-2600
[email protected]

Frequently Asked Questions

Carriers

How quickly do I get paid?

We have several options to pay our carriers. Most checks are mailed within 21 days. If you’d like to receive your money sooner, we have a Next Day Quick Pay option (we charge a 5% or $25 fee, whichever is greater), or a 7 day mailed option for a 3% fee.

What do I do in an accident?

Give us a call immediately and give us all the details of the accident. We’ll work directly with your insurance company and the trailer owner to get everything taken care of.

Is anyone available after-hours?

We have someone on-call 24/7 to assist our carriers and customers. In the event you need to get a hold of us after 5:00 MST, just call (866) 458-2600 and someone will be ready to help.

How long can I have a trailer out?

Each move can vary, but typically load-outs are available to be out for 5-7 days. Tow-aways are calculated based on 500 miles per-day from pick-up to delivery.

How long do I need to have authority?

We require our carriers to have their authority for at least six (6) months.

How do you collect insurance?

Our staff personally reaches out to each carrier’s insurance company to obtain certificates and confirm that coverage is sufficient. This allows carriers to focus on picking up and delivering and lends trailer owners the peace of mind that their trailer is in good hands.

What are the insurance requirements?

As a carrier, you just need adequate insurance to cover the value of the trailer in case of an accident. You typically need $1mm in auto liability, $100k in cargo, and a minimum of $40k in non-owned, trailer interchange, or Bailee’s coverage. If you’re getting set on a trailer that’s worth $60k, your non-owned, trailer interchange, or Bailee’s would need to be at least $60k.

What do I need to be able to sign up?

Signing up with us is a piece of cake! As a carrier, you just need 6 months of authority and a good safety history. To get set on a trailer, you just need enough non-owned or trailer interchange insurance to cover the value of the trailer.

What is a "load-out"?

A load-out is a trailer that you can haul and add your own freight. These typically pay carriers less than tow-aways because you’re allowed to haul your own freight. Load-outs have a longer delivery window to allow you to deliver your freight and then drop the trailer off.

What is a "tow-away"?

A tow-away is a trailer that needs to be delivered without any cargo. These typically pay carriers more and have a shorter delivery window.

Trailer Owners

Is anyone available after-hours?

We have someone on-call 24/7 to assist our carriers and customers. In the event you need to get a hold of us after 5:00 MST, just call (866) 458-2600 and someone will be ready to help.

How long are my trailers out for?

Each move can vary, but we typically advise load-outs to be out for 5-7 days and tow-aways based on 500 miles-per-day. None of our trailers are out longer than 7 days, while other brokers allow carriers to use the trailer for up to 14.

How do you collect insurance?

Our staff personally reaches out to each carrier’s insurance company to obtain certificates and confirm that coverage is sufficient. This allows carriers to focus on picking up and delivering and lends trailer owners the peace of mind that their trailer is in good hands.

 

What do I need to be able to sign up?

As a trailer owner, you don’t need anything to be able to sign up. It’s quick, easy, and free! 

What is a load-out?

A load-out is a trailer that you can haul and add your own freight. These typically pay carriers less than tow-aways because you’re allowed to haul your own freight. Load-outs have a longer delivery window to allow you to deliver your freight and then drop the trailer off.

 

What is a tow-away?

A tow-away is a trailer that needs to be delivered without any cargo. These typically pay carriers more and have a shorter delivery window. 

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